Privacy Policy

Most Recent Update: October 1st , 2026

Semper Fi Heating and Cooling LLC (“Semper Fi Heating & Cooling,” “Semper Fi,” “we,” “us” or “our”) provides heating, cooling, plumbing and home comfort services in Arizona and Nevada. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies when you visit www.semperfiheatingcooling.com, request or receive our services, call, text or email us, or apply for a job with us. 

Information we collect 

Information you give us 

• Contact details: name, service and billing address, email address and phone number. 

• Service details: the service you request, appointment preferences, information about your home and equipment (such as the age and location of your unit), gate or access codes, and photos or notes you send us. 

• Payment and financing details: payment information needed to complete a transaction, and information you submit when you apply for financing through our financing partners. Card payments are processed by our payment processors. 

• Discount eligibility: military, veteran or first responder status, if you ask for a related discount. 

• Job applications: resume, work history, licenses and certifications, references, and military service details if you apply through our SkillBridge program. 

• Communications: the content of calls, voicemails, texts, emails, web forms, surveys and reviews. 

Information collected automatically 

When you use our website or open our emails, we and our partners use cookies, pixels, tags and similar technologies. These collect your IP address, device and browser type, pages viewed, links clicked, the site or ad that referred you, general location based on your IP address, and the date and time of your visit. 

Calls and messages 

Calls with us may be monitored or recorded for quality, training and record-keeping. We keep records of calls and text messages, including phone numbers, dates, times and message content. Some calls and messages may be placed or answered using automated or AI-assisted technology. 

Information from other sources 

We may receive information about you from advertising and lead-generation platforms, review and referral sites, financing partners, equipment manufacturers and warranty providers, and publicly available sources. 

Information collected during service 

Our technicians may take photos or video of equipment and work areas, and may collect your signature, to document the work we perform. 

How we use information 

We use personal information to: 

• provide quotes, schedule and dispatch appointments, and perform, bill and warranty our services; 

• process payments, financing applications, maintenance plans, rebates and discounts; 

• communicate with you about appointments, estimates, projects, invoices, feedback and reviews; 

• send offers, specials and newsletters by email, phone, text, mail or online advertising, with your consent where the law requires it; 

• operate, secure, analyze and improve our website, advertising and services; 

• train our team and monitor service quality; 

• evaluate job applicants; 

• comply with legal, licensing, tax and safety obligations, prevent fraud, and protect our rights, customers and employees. 

Cookies and online advertising 

Our website uses cookies, pixels and tags from analytics and advertising partners such as Google, Meta (Facebook and Instagram), Microsoft Advertising, Nextdoor, Pinterest and TikTok. These partners may collect information about your visits to our site and other sites over time. They use it to measure traffic, show you ads for our services and report how our ads perform. 

You can control these technologies in several ways: 

• Set your browser to block or delete cookies. Parts of our website may not work properly if you do. 

• Manage Google ad personalization at adssettings.google.com, or install the Google Analytics opt-out add-on at tools.google.com/dlpage/gaoptout. 

• Opt out of interest-based advertising from participating companies at optout.aboutads.info or optout.networkadvertising.org. 

Our website does not currently respond to browser “Do Not Track” signals. 

How we share information 

We share personal information only as described below. 

• Service providers. Companies that work on our behalf, such as scheduling and customer-management software, phone, email and text messaging platforms, payment processors, website hosting, analytics, marketing and IT providers. They may use the information only to provide services to us. 

• Financing partners. If you apply for financing, the information in your application goes to the lender, such as GoodLeap, to process it. 

• Manufacturers, warranty providers, utilities and permitting agencies. To register equipment and warranties, process rebates and obtain permits for your project. 

• Subcontractors. Licensed contractors who help us complete your project. 

• Advertising and analytics partners. Website activity collected through the cookies and pixels described above. 

• Legal and safety. When required by law, subpoena or court order, or when needed to protect the rights, property or safety of our customers, employees or others. 

• Business transfers. In connection with a merger, acquisition, financing or sale of all or part of our business. 

• With your consent. In any other case, when you ask us to or agree. 

We do not sell personal information for money. 

Mobile information and text messaging consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our text messaging providers and wireless carriers handle mobile numbers and messages only on our behalf, to deliver the messages you agreed to receive. 

Semper Fi Heating & Cooling SMS Terms & Conditions 

These terms apply to text messages sent by Semper Fi Heating and Cooling LLC (“Semper Fi Heating & Cooling”). We send text messages only to people who have agreed to receive them. 

• Program description. Customers and prospective customers who opt in receive text messages from Semper Fi Heating & Cooling about quotes, estimates and service inquiries, appointment scheduling, confirmations and reminders, technician arrival, project and invoice updates, and feedback or review requests. If you separately agree to marketing texts, you may also receive offers and specials. Employees who opt in to Semper Fi Heating & Cooling Team Alerts receive work-related notifications, such as operations report summaries and system alerts. 

• How you opt in. Customers opt in by checking the text message consent box on a form on our website, or by giving their mobile number and consent to a team member by phone or in person. Marketing texts are sent only to customers who have agreed to them in writing. Employees opt in by giving verbal consent to a manager or by texting START to our Team Alerts number. Consent is not a condition of any purchase. 

• Message frequency. Message frequency varies. Customers typically receive up to 10 messages a month, depending on appointments and service activity. Team Alerts are recurring messages. 

• Cost. Message and data rates may apply to messages you send and receive. Check with your wireless provider about your plan. 

• Opt out. Reply STOP to any message from Semper Fi Heating & Cooling to stop receiving texts from that number. You can also reply UNSUBSCRIBE, CANCEL, END or QUIT. We will send one final message confirming that you are unsubscribed, and then no more messages unless you opt in again. To rejoin, reply START. 

• Help. Reply HELP to any message, call (480) 616-3636, or email customercare@semperfiheatingcooling.com. 

• Carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your wireless provider and is not guaranteed. 

• Eligibility. You must be at least 18 years old and the account holder or an authorized user of the mobile number you enroll. Tell us if you change or give up your number. 

• Privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. 

Your choices and rights 

• Text messages. Reply STOP to any text from us. 

• Email. Click “unsubscribe” in any marketing email. 

• Phone calls. Ask us to add you to our internal do-not-call list. 

• Access, correction and deletion. Contact us to ask what personal information we hold about you, or to have it corrected or deleted. We will respond as required by applicable law. We may need to verify your identity first, and we may keep information we are legally required to retain. 

• Nevada residents. Nevada law lets you opt out of the sale of certain personal information. We do not sell personal information as defined by Nevada law. You may still send an opt-out request to the email address below. 

• Other states. Depending on where you live, you may have additional privacy rights. We honor requests as required by the law that applies to you, and we will not treat you differently for making one. 

How long we keep information 

We keep personal information for as long as needed to serve you, honor warranties and maintenance plans, maintain business and tax records, resolve disputes and meet legal requirements. We then delete it or remove the details that identify you. 

Security 

We use reasonable administrative, technical and physical safeguards to protect personal information. No website, phone system or database is completely secure, so we cannot guarantee absolute security. We will notify you of a data breach when the law requires it. 

Children 

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it. 

Links to other sites 

Our website links to sites we do not control, such as financing, review, map, video and social media sites. Their own privacy policies govern how they handle your information. 

Changes to this policy 

We may update this Privacy Policy from time to time. We will post the new version on this page and change the effective date above. If a change is significant, we will give additional notice on our website. 

Contact us 

For privacy questions or requests, contact Semper Fi Heating and Cooling LLC: 

• Mail: 1335 S Clearview Ave, Mesa, AZ 85209 

• Phone: Arizona (480) 616-3636, Nevada (702) 818-0284 

• Email: customercare@semperfiheatingcooling.com